Rug Care Guide
Gentle vacuuming, quick attention to spills and occasional rotation help keep your rug in good condition. Use suction without a beater bar, and never soak jute or hemp. Follow the care guidance for your rug’s materials.
Everyday care
- Vacuum with suction only, or the beater bar raised. Vacuum flatweaves on both sides now and then.
- Rotate every 6–12 months so sun and foot traffic wear evenly.
- Use a rug pad. A suitable pad helps reduce movement and protect the floor. Choose one that suits your flooring.
- Shedding can happen with new wool rugs as loose fibres work free. Gentle, regular vacuuming helps. Contact us if the shedding concerns you.
- Loose loop or sprout? Never pull it. If you are unsure whether it is a loose end or a woven loop, send us a photo before trimming.
Spills
- Blot — don’t rub — with a clean, dry white cloth, working from the outside in.
- For wool: follow the rug’s care instructions. If they allow spot cleaning, test a mild wool-safe cleaner on a hidden area first, use very little moisture and blot dry.
- For jute and hemp: use as little moisture as possible and dry quickly; water can leave marks on plant fibers.
- Dry fully, with a fan if needed, before walking on it.
Deep cleaning
For a deeper clean, use a professional cleaner experienced with handmade rugs and your rug’s fibres. Every one to two years can be a useful guide, depending on use. Avoid steam cleaning and harsh chemicals.
Is some shedding normal?
Some wool rugs release loose fibres, especially when new. The amount depends on the yarn and construction. Follow the specific rug’s care advice and avoid aggressive brushing.
When should I ask for help?
Send us photographs if you see bald areas, loose loops, damage or shedding that concerns you. Do not pull a loop or trim it without checking whether it is part of the weave.
Need a different size?
Tell us the rug you like and the size you need. We’ll confirm what can be made, the price and the estimated shipping date before you decide.
