Quick answer: For a Monolith & Heart order, worldwide shipping is free and duties are included in the confirmed price. For purchases from other sellers, ask whether shipping, duty and import tax are included. The example below explains a possible import-cost calculation; it is not an extra charge on our quoted price.
Understanding the Total Cost: Duty, VAT, and Landed Price
When comparing prices, check whether the amount includes delivery and import charges. The following example uses assumed rates of 5% duty and 5% VAT to show the calculation; actual customs treatment depends on the shipment and applicable rules.
| Step | Example (AED 4,000 rug) |
|---|---|
| Goods value (CIF) | AED 4,000 |
| Customs duty (5%) | AED 200 |
| VAT base (value + duty) | AED 4,200 |
| VAT (5%) | AED 210 |
| Total landed cost | AED 4,410 |
- This is an illustrative calculation, not a confirmed customs assessment.
- Applicable charges depend on the goods classification and shipment.
- Businesses should check any VAT recovery with their accountant.
- Keep your invoice and delivery documents for your records.
How Delivery Works with Monolith & Heart
- Our confirmed prices include duties, with free worldwide shipping.
- If anything in your quote is unclear, ask us to confirm the total before ordering.
Ordering through our Trade Program
- Trade partners ordering through our Trade Program receive 15% off retail on every order, rising to 20% for regular repeat accounts.
- Shipping, import duty and VAT are set out in your quote before you confirm, so there are no delivery-day surprises.
Frequently Asked Questions
Do I have to pay duty and VAT on every rug shipped to the UAE?
Import charges depend on the shipment and customs rules. For a Monolith & Heart order, duties are included in the confirmed price, rather than added as a surprise at delivery.
Can I avoid paying duty and VAT at delivery?
For our orders, duties are included and shipping is free. If a courier asks for an unexpected import payment, contact us with the request before paying it.
How long does delivery to Dubai or Abu Dhabi take?
Making and shipping are separate. Hand-knotted rugs usually take about 13–14 weeks to make; other constructions usually take 4–6 weeks. We’ll confirm the estimated dispatch and delivery timing for your order.
Is VAT recoverable if I am ordering for a business?
If your business is VAT-registered in the UAE, the VAT portion is generally recoverable through your VAT return. Confirm with your accountant for your specific case.
Browse our full collection in All Rugs. If you regularly order rugs for client projects, explore our Trade Program for UAE designers. For details on importing rugs to other countries, see our guide to importing a rug into Canada.
About Monolith & Heart: We make rugs by hand in Jaipur, India, working directly with weaving artisans in and around the city. Read our story.
